Privacy Policy

At My Irish Goodbye, we understand that families place great trust in us during a deeply personal time. Protecting your privacy and handling your personal information with care is a responsibility we take seriously.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.

By using our website or engaging our services, you acknowledge that you have read this Privacy Policy.

Who We Are

My Irish Goodbye provides a specialist service assisting families with the personal collection, transportation and respectful scattering of cremated ashes in Ireland.

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), My Irish Goodbye is the data controller of the personal information collected through this website.

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: info@myirishgoodbye.com

Website: www.myirishgoodbye.com

Information We Collect

Depending on how you interact with us, we may collect:

Personal Information:

Name
Postal address
Email address
Telephone number
Country or State of residence

Service Information - Where necessary to provide our services, we may also collect information relating to:

Your enquiry
Preferred ceremony location
Your relationship to the deceased
Details relating to the transportation of cremated ashes
Information voluntarily provided about the deceased
Documentation required for the transportation of cremated ashes

We only request information that is reasonably necessary to provide our services.

How We Collect Your Information

Depending on how you interact with us, we may collect information when you:

Complete an enquiry form
Contact us by email or telephone
Arrange a consultation
Request a quotation
Engage our services
Subscribe to receive updates (where applicable)

We may also collect limited technical information automatically when you use our website through cookies and similar technologies.

How We Use Your Information

We use your information to:

Respond to enquiries
Arrange consultations
Prepare quotations
Provide our services
Assist with documentation requirements
Communicate throughout the planning process
Improve our website and services
Comply with legal and regulatory obligations

Where you have provided your consent, we may occasionally contact you with updates relating to our services. You may unsubscribe at any time.

Legal Basis For Processing

We process personal information only where we have a lawful basis to do so, including:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate interests in operating and improving our business

Sharing Your Information

We respect your privacy and do not sell your personal information. Where necessary, we may share information with trusted third parties including:

Professional advisers
Technology providers
Website hosting providers
Payment providers
Legal or regulatory authorities where required by law

Where documentation is required for the transportation of cremated ashes, relevant information may be shared with organisations involved in facilitating those arrangements where necessary and appropriate.

International Data Transfers

Because we work with families located outside Ireland, including the United States, some personal information may be transferred internationally where required to provide our services.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Video Recordings & Photographs

Where requested by a client, we may produce video recordings and photographs of memorial ceremonies.

These recordings remain private and confidential and will only be shared with the client or individuals authorised by the client unless separate written permission has been provided for any other use.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our services
Meet legal and regulatory obligations
Resolve disputes
Maintain appropriate business records

When information is no longer required, it is securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse or disclosure.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we continually review our procedures to protect your information.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

You may manage your cookie preferences through the cookie banner displayed when visiting our website.

For further information, please refer to our Cookie Policy.

Your Rights

Subject to applicable data protection law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing
Withdraw consent where consent has been relied upon
Request a copy of your information in a portable format
Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their own privacy policies.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be available on this website.

Contact Us

If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact:

My Irish Goodbye

Email: info@myirishgoodbye.com

Website: www.myirishgoodbye.com